Shipping Delays/Lost Packages:
We are not responsible for carrier delays (including customs holdups).
If tracking shows delivered but your package is missing, please contact your local carrier first.
Need Help?
For order issues, email us at info@momentnails.com we’re happy to assist!

OUR QUALITY PROMISE
Every Moment Nails order undergoes multiple quality checks before shipping to ensure perfection.

Received a defective item?
Please send an email to info@momentnails.com Within 14 days after delivery:

1️⃣ Your order number

2️⃣ Clear photos of the issue We'll make it right!

Note: Claims submitted after 14 days or without required details cannot be processed.

Our defect resolution policy ensures that we will gladly address any quality issues:
• If your product arrives defective, we will provide:
A free replacement product to resolve the issue.
Please contact us within 14 days of receiving your order, including your order number and clear photos of the defect!